Context
A global insurance group runs its APM platform on Dynatrace Managed across several regions and business units. The group decided to move to Dynatrace SaaS, standardize monitoring worldwide, cut infrastructure costs and speed up DevOps.
FuturWork embedded a senior Dynatrace expert in the global SRE team to drive the program.
Challenges
- Complex global migration. Several Managed clusters, phased cut-over by region and zero tolerance for monitoring blind spots.
- No standard onboarding. Manual OneAgent deployments, inconsistent dashboards and alerting, limited DevOps integration.
- Cost and automation gap. On-premise maintenance overhead, manual configuration and too much alert noise.
What we did
- SaaS migration delivered. Phased Managed-to-SaaS cut-over with full OneAgent redeployment validated.
- Monitoring as a service. Automated onboarding with Puppet, Python and the Dynatrace API, integrated into GitHub workflows.
- Standardized observability. SRE dashboards, harmonized alerting and cost optimization through SaaS.
Results
- Zero critical monitoring outage during the migration
- 50% faster application onboarding
- 30% less alert noise
- About 25% better MTTR
From tool deployment to global observability standards.
Facing a similar challenge? Talk to our team.
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